Frequently Asked Questions
Everything you need to know about shopping Ramy Brook.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return or exchange.
When will my order ship?
Standard orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Delivery times vary based on your selected shipping method.
Do you offer international shipping?
Yes, Ramy Brook ships to most countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery location.
How do I find my correct size?
We provide a comprehensive size guide on each product page to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific fit notes in the product description.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations. You may return the items once they arrive according to our return policy.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for interest-free installments.